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Shipping Returns Cancellations Policies

Shipping Policy

We only ship the advertised goods to specific Australian, New Zealand, USA, UK and European markets

Other countries are prevented from placing an order

When you place an order, we will provide shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

We endeavour to ship items within 48 hours of payment receipt, subsequent delivery time will depend upon the shipping method chosen and the buyers location.

International Orders may experience additional delays due to customs clearance etc

In most cases we ship items with full online tracking and insurance included, unless an economy shipping option has been selected by the buyer at the checkout.

Any duties, taxes etc that may be payable by the receiver, at the port of entry to an international destination is the buyers responsibility - if in any doubt, check with your local customs authorities prior to making a purchase.

 

Returns Policy

Every item advertised on this website will clearly state if it is used or brand new

USED ITEMS

Most items advertised on this website are used.

We take the responsibility of pre-sale testing very seriously and also give an accurate description of both the item and the tests undertaken to establish the equipment or item condition.

We test items to the best of our ability and testing is undertaken for as long as feasible before offering the item for sale.

Used items generally have no right of return UNLESS the item is found to substantially differ from the advertisement description, for example if the equipment is "dead on arrival"

 

Where an item is to be returned, approval to return the item must first be requested from Time Tunnel. A return authorisation number will be issued.

The shipping cost of the returned item will be the responsibility of the buyer

Upon the item being received by Time Tunnel and if subsequently found to be not repairable, a full purchase refund will be made (including the original shipping cost to the buyer)

There are no fees associated with returning an item

In summary, if the buyer is not happy with the condition of the item purchased, Time Tunnel will take all necessary steps to provide a satisfactory solution to the buyer.

 

NEW ITEMS

Some items on this site are new but old stock. In the circumstance where the buyer is not happy with the item purchased, the buyer has full statutory rights to a full refund or an exact replacement item.

 

DAMAGE IN TRANSIT

While we do pack all items extremely carefully, sometimes mishaps during shipping do occur.

In most cases, our shipments are insured and depending upon the shipping company then either the buyer or Time Tunnel initiates a claim for the damaged item with the shipping organisation.

In cases where an economy shipping option (meaning without insurance) was chosen by the buyer, Time Tunnel will negotiate with the buyer to achieve a satisfactory solution.

 

If you need to return an item, please click on the Contact Us page with your order number and the reasons that the item is considered to be unsatisfactory.

Email address: info@time-tunnel.com.au

Alternately, contact us by telephone on +61-2-88093595

 

Cancellation Policy

Should an individual choose to cancel their order, a full refund will be given, regardless of the reason for cancellation, and there will be no fees levied as a result of the cancellation.